We're Here to Help

Send us a message and a member of our customer service team will get back to you. Our team is based in the United States and made up of dedicated hobbyists, each with their own area of expertise — so your question goes to someone who actually knows the answer. We typically respond to every inquiry within one business day.

United States


Monday – Friday, 8:00am – 5:00pm MST

Company Information

10105 E Via Linda, Suite 103-330, Scottsdale, AZ 85258, United States


This is our corporate office and mailing address. It is not a retail location and is not open to walk-in customers.

Customer service: All order, product, and return inquiries are handled by email. Use the form above or write to us directly at info@blackforesthobby.com — we handle support this way so that every question about an order stays documented and gets a fast, accurate answer.

Returns: Please do not ship returns to this address without an approved return request. Email us first and we'll send return instructions. See our Return Policy for details.