Return & Refund Policy

30-Day Returns

We have a 30-day return policy — you have 30 days from the date you receive your item to request a return. Return requests are processed within 1–2 business days.

Return Conditions

To be eligible for a full refund, your item must be:

• In the same condition you received it — unused and unassembled
• In its original, undamaged manufacturer packaging
• Accompanied by your receipt or proof of purchase

Items returned outside these conditions — opened, partially assembled, missing parts, or with damaged packaging — may be refused, or may be accepted with a 15% restocking fee deducted from your refund. We will always contact you before applying a restocking fee so you can decide how to proceed.

How to Start a Return

Email info@blackforesthobby.com with your order number and the item you'd like to return. If your return is approved, we'll email you return instructions and the return address.

Please do not ship anything back before requesting a return. Items sent to us without an approved return request cannot be accepted or refunded.

Return Shipping Costs

For standard returns, the customer is responsible for return shipping. We recommend a trackable service — we can't issue a refund for a return we don't receive.

If the item is defective, damaged in transit, or we sent you the wrong item, we cover return shipping entirely. Contact us and we'll provide a prepaid label.

Return Address

Returns are accepted only after approval. Once approved, send your return to:

Black Forest Hobby Supply Co
Returns Department
10105 E Via Linda, Suite 103-330
Scottsdale, AZ 85258
United States

Please include your order number inside the package.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, your refund is issued to the original payment method within 1–2 business days of receipt.

Your bank or credit card company may take an additional 5–10 business days to post the refund to your account.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us at info@blackforesthobby.com within 7 days of delivery so we can make it right. Photos of the item and packaging help us resolve claims quickly.

Non-Returnable Items

We cannot accept returns on sale or clearance items, gift cards, or opened paints, adhesives, and solvents (these are classified as hazardous materials and cannot be returned by mail).

Exchanges

The fastest way to get the item you want is to return the original item for a refund and place a new order separately.

European Union — Right of Withdrawal

If your order is delivered within the EU, you have the right to cancel or return your order for any reason within 30 days of receiving the final item in your order. No justification is required. This exceeds the 14-day statutory minimum.

• How to cancel: Email info@blackforesthobby.com stating that you wish to withdraw from your order, or sign in to your account and select the order.
• If you checked out as a guest: Use the order link in your confirmation email, or simply email us — we'll locate your order.
• Return shipping: The customer is responsible for the cost of returning goods after withdrawal.
• Outbound shipping refund: We refund the standard delivery cost you paid. If you selected an upgraded or express shipping method, we refund the standard rate only.
• Refund timing: Refunds are issued once we receive the returned item, or once you provide proof that it has been shipped back — whichever comes first.

Questions

Email info@blackforesthobby.com. Our US-based customer service team usually responds within one business day, Monday–Friday, 8:00am–5:00pm MST.