Shipping Policy

Order Processing

In-stock items usually ship within 1–5 business days of your order being placed. Inventory is allocated upon receipt of your order. In the event of an inventory error, a member of our team will contact you with an update.

Black Forest® Hobby Supply Co shares inventory for some items across our network of affiliated retail brands, and most items ship from large commercial warehouses. This is why our handling time is stated as a range. Orders containing multiple items may arrive in more than one shipment at no additional cost to you.

Orders are processed Monday through Friday, excluding US federal holidays.

Shipping Costs

Shipping cost is calculated automatically at checkout based on your delivery address, the weight and dimensions of your order, and the shipping method you select. Your exact shipping cost is displayed before you enter payment information and before your order is submitted — you will never be charged a shipping amount you have not seen and approved.

Rates vary by destination and are subject to change based on carrier pricing.

Delivery Estimates

Delivery time is the handling time above plus transit time and is an estimate only. Transit time depends on the service selected at checkout:

• Domestic (United States): 3-10 business days
• Canada: 7-15 business days
• Europe and United Kingdom: 10-20 business days
• Rest of world: 10-25 business days

Again, these are estimates, not guarantees. Carrier delays, customs processing, and severe weather can extend delivery times beyond our control.

Carriers and Tracking

We ship via USPS, UPS, FedEx, and DHL. A tracking number is emailed to you as soon as your order ships. If you have not received tracking within 5 business days of your order confirmation, contact us at info@blackforesthobby.com. Please be sure to check your junk box in the event the confirmation is delivered there.

International Orders

We ship to more than 200 countries.

Delivery to your country may require payment of customs duties, import taxes, or brokerage fees in accordance with local law. Shipping fees assessed at checkout do not include these charges. They are assessed by your country's customs authority upon or before delivery and are the responsibility of the recipient. We cannot estimate these charges in advance — please check with your local customs and import authorities before ordering.

We are required to declare the full value of all shipments accurately and cannot mark orders as gifts or declare reduced values.

Certain products — including paints, adhesives, solvents, and other items classified as hazardous materials — cannot be shipped by air or internationally due to carrier and regulatory restrictions. These items are limited to ground shipping within the continental United States.

Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address supplied at the time of order. If a package is returned to us as undeliverable, we will contact you to arrange reshipment; reshipment costs are the customer's responsibility.

We gladly ship to PO Boxes / APO / FPO, via USPS.

Lost or Damaged Shipments

Please inspect your order upon arrival. If your order arrives damaged, or tracking shows delivered but you have not received it, contact us at info@blackforesthobby.com within 7 days. We will do our best to find a resolution.

Questions

Email info@blackforesthobby.com. Our US-based customer service team usually responds within one business day, Monday–Friday, 8:00am–5:00pm MST.