Cancellation Policy

Before your order ships: Email info@blackforesthobby.com with your order number as soon as possible. If your order has not yet been processed for shipment, we will cancel it and issue a full refund to your original payment method.

Because in-stock items usually ship within 1–5 business days, please contact us promptly. Once an order has shipped, it is handled under our Return Policy.

European Union — Right of Withdrawal

If your order is delivered within the EU, you have the right to cancel your order for any reason within 30 days of receiving the final item. No justification is required. This exceeds the 14-day statutory minimum.

• To cancel: Email info@blackforesthobby.com stating that you wish to withdraw from your order, or sign in to your account and select the order.
• Guest checkout: Use the order link in your confirmation email, or email us and we'll locate your order.
• Return shipping: The customer is responsible for the cost of returning goods after withdrawal.
• Outbound shipping refund: We refund the standard delivery cost you paid. Upgraded or express shipping is refunded at the standard rate.
• Refund timing: Refunds are issued once we receive the returned item, or once you provide proof it has been shipped back — whichever comes first.

Questions: info@blackforesthobby.com — we respond within one business day, Monday–Friday, 8:00am–5:00pm MST.